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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. If a customer answers yes to the question: "Do you need to support less than 30 agents?" Which solution should you guide them toward?

A) Avaya Outbond Contact Express
B) Avaya IP Office Contact Center
C) Avaya Contact Center Select

2. If a customer answers yes to the question: Do you need to support less than 30 agents?" Which solution should you guide them toward?

A) Avaya Outbound Contact Express
B) Avaya Contact Center select
C) Avaya IP Office Contact Center

3. Which is an IP Office-based Midmarket contact center solution? (Selectone.)

A) Avaya Interaction Center
B) Avaya Aura Register Call Center Elite for Midsize Enterprise
C) Avaya Automated Chat
D) Avaya Contact Center Select

4. Which are the three generic server types for Avaya IP Office Support Services (IPOSS}? (Select three.)

A) Medium Linux servers, DL120G and R210
B) IP500v1 Chassis
C) IP500v2 Chassis
D) Large Linux server, DL360G and R620

5. When pitching the Avaya total solution to midmarket customers, which are key areas that are part of an Avaya total solution? (Select all that apply.)

A) Avaya IP Office
B) Avaya Networking
C) Avaya Contact Center Solutions
D) Avaya Security

Solutions: