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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers

A. Send a feedback survey to the customer when a service appointment is completed
B. Add service reports templates to the appropriaterepair work type
C. Generate service in the organization's default language
D. Configure signature blocks for service report templates

Question 2

A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers

A. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
B. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
C. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
D. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.

Question 3

Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?

A. Salesforce License
B. Resource License
C. Scheduling License
D. Dispatcher License

Question 4

Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

A. Set the Polygon Assignment Policy to the Lowest Level.
B. Set the Territory Assignment Policy to the Highest Level.
C. Set the Territory Assignment Policy to the Lowest Level.
D. Set the Polygon AssignmentPolicy to the Highest Level.

Question 5

Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

A. Use Work Orders and define a hierarchy.
B. Use Products and Product Families.
C. Use Assets and define a hierarchy.
D. Use Orders and Order Products.

Solutions: