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The individuals who complete the ITIL ITILSC-SOA exam and earn the related certification can explore various positions. They can work in the field of IT management and think about the following job roles: a Service Portfolio Manager, a Supplier Relationship Manager, an IT Finance Manager, as well as a Service Level Manager. The average remuneration for these titles is $98,000 per year.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Roles, Responsibilities and Implementation | 5% | - Key roles in SOA processes - Technology and tool considerations - Challenges and critical success factors |
| Topic 2: Service Portfolio Management | 15% | - Business case and investment justification - Portfolio structure and categorization - Pipeline, service catalogue and retired services |
| Topic 3: Service Catalogue Management | 15% | - Structure, content and maintenance - Business and technical views - Integration with other processes |
| Topic 4: Supplier Management | 10% | - Contract management and renewal - Supplier categories and contracts - Evaluation, selection and performance monitoring |
| Topic 5: Demand Management | 10% | - Patterns of business activity - Link to capacity and service portfolio - Influencing and managing demand |
| Topic 6: Financial Management for IT Services | 15% | - Cost models and ROI calculation - Budgeting, accounting and charging - Pricing and value demonstration |
| Topic 7: Service Level Management | 20% | - Negotiation, monitoring and reporting - Review and improvement of service levels - SLAs, OLAs and underpinning contracts |
| Topic 8: Introduction to Service Offerings and Agreements | 10% | - Purpose, objectives and scope of SOA - Relationship with ITIL service lifecycle - Key concepts and value to business |
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